Step 1 -Trust
Establishing trust is the key first step. We want to get people into a safe place so they will open up to us. Without this there is no coaching relationship.

Step 2 – Evidence
Once trust is established, we move people to a rational space. The collecting data phase.

Step 3 - Emotional Enquiry
Once we have the facts, we ask people to explore how they feel about something as they will only change if they feel differently. That is sustainable change, which is why training and imposition of rules doesn’t often work.

Step 4 – Reflection
When we have emotional flow, we move on to a space where the person can look at all data and insights together to establish patterns.

Step 5 – Breakthrough (or decision)
This is the most difficult step. This is where the value lies. Where change is owned by the person.

Step 6 – Action
Finally, we go back to the rational space to put the decisions into action.